Pricing
What a quote looks like, line by line.
Commercial terms are not approved, so this page publishes the structure instead of a number: every line a quote will carry, which of your decisions moves it, and what a scoped pilot enquiry actually involves.
Pending commercial approval. Currency, billing period, usage unit, included allowance, overage, setup and custom-work rates are all unset. A number here would be a guess dressed as a commitment, so there is not one — not a range, not a “from”, and not a figure with a line through it.
One offer: a scoped pilot
Not a tier, not a plan, and not a self-serve sign-up. A pilot is defined against your workflow and quoted in writing before any work starts.
Why the slots are empty rather than filled
Each slot below is a real field in the pricing component, waiting for a signed-off value. Publishing an indicative figure and correcting it later is the same as being wrong twice, and a business deciding whether to put its phone line through a new system deserves better than that.
Scoped pilot
Sample figures£0.18 per minute of conversation
billed monthly, in GBP
- Setup
- £750 one-off
- Included allowance
- 500 minutes a month
- Beyond the allowance
- £0.18 per minute
- Telephony
- passed through at cost
- Custom work
- quoted before it starts
What is already true about the quote:
- Setup, conversation usage, telephony and custom work appear as separate lines, so you can see what drives the cost.
- Custom work is quoted before it starts, never discovered afterwards.
- The unit and any included allowance are stated in writing in the agreement, not implied by a page like this one.
Every line a quote will carry
Four groups. If a line is not in this list, it should not be in your quote either — and if you see one that is, ask what it is doing there.
| Quote line | What it covers | Value |
|---|---|---|
| Setup | Workflow definition, the connections you have approved, and the test cycle against sample data before the agent goes anywhere near a live call. | Pending approval |
| Usage | Charged on conversation time. The unit, the billing period and any included allowance are stated in the agreement. | Pending approval |
| Overage | What happens past the included allowance, and whether usage above it is charged, throttled or simply reported to you. | Pending approval |
| Telephony | Carrier minutes and the number itself, listed separately from the agent. Passed through rather than bundled, so a carrier price change is visible to you. | Pending approval |
| Custom work — optional | Anything outside the standard workflow: a system with no connector, a bespoke record format, wording that needs its own review. Scoped and quoted before it starts. | Pending approval |
What moves your quote up or down
- How many actions the workflow performs. Capturing a request is a smaller job than capturing it, writing it, amending it and confirming it.
- Whether the systems you need have a verified connector. A connector is setup work. A system without one is custom work. Check which is which before you ask.
- How much of your call volume is in scope. One line, one workflow, one site is the usual starting shape for a pilot.
- How much conversation time those calls take. Usage is time-based, so a reservation line and a fault-triage line cost differently even at the same call count.
- Where the telephony comes from. Your existing number and carrier, or a new one provisioned for the pilot.
What a scoped pilot enquiry involves
Three stages, and you can stop after any of them. Nothing is charged and nothing is built until a scope is agreed in writing.
-
You describe the calls
Which calls take the most of your team’s time, which systems would have to be in the loop, and which questions must always reach a person. That is the pilot request form — six fields, none of them about your customers.
-
We come back with a scope and a quote
The workflow written out, the connections named with their current status, the exceptions where a person takes over, and the quote lines from the table above with figures in them. In writing, before any work.
-
You decide, then it is tested before it is live
If you go ahead, the workflow runs against sample data first. You read the transcripts and the record of what Marlin dids, and the agent moves onto live calls when you say so — not before.
What you will not find on this page
- No struck-through price. There is no list price to discount from.
- No countdown or expiring offer. The terms are not set, so there is nothing that could expire.
- No “most popular” badge. There is one offer, so there is nothing to compare it against and no one to steer.
- No per-minute figure. The only number in the source material for this product is an unverified internal cost. It is not a retail price and it does not belong on a public page in any form.
Questions about cost
Can you give me a rough idea before we talk?
Not honestly, no. The terms are not approved, and a rough idea from us would become the number you remember and plan against. What we can do quickly is tell you which of the quote lines above your workflow will actually touch, which is often the more useful half of the answer.
How will we be billed?
On the terms written into your pilot agreement. Setup, conversation usage, telephony and any custom work appear as separate lines so you can see what drives the cost. The currency and billing period are set when the commercial terms are signed off.
Is telephony included or extra?
Separate, and passed through. Carrier minutes and the number itself are not ours to bundle, and hiding them inside a single rate would mean a carrier price change silently became our margin or our loss.
What counts as custom work?
Anything outside the standard workflow: a system with no verified connector, a record format built for your business, or wording that needs its own legal review. It is scoped and quoted before it starts. If a piece of work turns out to be custom after we have quoted it as standard, that is our problem, not a new line on your invoice.
Is there a free trial or a self-serve sign-up?
No, and there is no account experience to sign up to. The sandbox demo is free and needs nothing from you — no card, no account. Beyond that, the only path is a scoped pilot, because putting an agent on a real phone line requires decisions that a sign-up form cannot make.
When will this page carry actual prices?
When Finance and commercial have approved a verified cost model and a retail price. The pricing component on this page already has a slot for every value they have to set, so the change is a content edit rather than a redesign.
Ask for a scope and a quote.
Tell us what your team spends the most call time on. We will come back with a scoped pilot, the connections it needs, and the quote lines with figures in them.